Air Canada Flight Delay Compensation Rules And Amount To Credit

Table of Content

Like other airlines, Air Canada operates under various regulations that provide compensation for delayed or canceled flights. These guidelines have been outlined by an aviation authority or regulatory body. Yet, it depends on the factors like the reason for the delay or cancellation, the jurisdiction of the place where the flight operates, and the duration of the delay. 

In general, if an Air Canada flight is delayed or canceled because of reasons within the control of the airline, such as maintenance issues or the scheduling problems of the crew, you are eligible to get compensation or guidance as per Air Canada policy and related regulations.

air canada delay compensation

Guidelines related to Air Canada Flight Delay Compensation

  1. Information

If a flight gets delayed or canceled, the airline informs you about the reason. You need to check the compensation and treatment to which you are eligible, together with the recourse availability.

  1. Rebooking

If the flight gets delayed by three hours or gets canceled the airline re-books an alternative flight to your place with grabbing the earliest opportunity, if you wish such arrangements. 

  1. Refund

If your flight gets delayed by three hours or gets canceled due to a certain situation with Air Canada or safety purposes, and you deny the alternate arrangements of traveling offered as you don’t want to travel further, you get a refund of the unused portion of the ticket. 

If you are not at the point of origin, the airline under Air Canada cancelled flight compensation, refund you the ticket and return you to your point of origin. 

If the flight is delayed by three hours or gets canceled outside of the procedure of Air Canada, you are not liable for the Air Canada compensation claim and you have to pay a certain fee. 

  1. Standards of Treatments

There are a few conditions under which the airline provides you with certain necessities:

If due to any situation which is under the control of Air Canada or needed for safety purposes, the flight gets delayed or gets canceled by 12 hours before the scheduled departure and you have been informed. The other condition is that you wait for two hours after the scheduled departure.

  • You get to eat and drink in reasonable quantities, based on the duration of the wait, time of the day and location;
  • You get access to communication means; &
  • Hotel or other accommodations within a reasonable distance from the airport or delays for overnight travelers that are out of town based on availability.

This is the Air Canada compensation for delayed flights and also the Air Canada cancelled flight compensation.

  1. Compensation

Due to a situation within Air Canada control, if your flight is delayed by three hours or more, or canceled you can go for Air Canada compensation claim, unless:

  • a) You have no confirmed reservation or are travelling on an unavailable fare indirectly or directly to the public;
  • b) you get informed of the delay or cancelation at least 15 days ahead of the scheduled departure;
  • c) your flight is delayed or canceled because of the situation outside of Air Canada control or needed for safety purposes;
  • d) You get the payment already and denied the boarding compensation;
  • e) You get the payment already under another traveler rights regime in the context of the same event;
  • f) You failed to submit an Air Canada compensation claim within a year of the flight delay or cancellation.

The compensation for the canceled or delayed flights is evaluated based on the arrival time at the final destination and is:

  • - 400 Canadian dollars for delays at the arrival b/w 3 and 6 hours;
  • - 700 Canadian dollars for delays at the arrival b/w 6 and 9 hours; and
  • - 1,000 Canadian dollars for delays at the arrival of 9 hours and more. 
  1. Recourse

Contact Air Canada Customer Relations while filing a claim or for any other concerns and complaints at:

If you feel that the issue has not been resolved to your preferences, you can contact the CTA ( Canadian Transportation Agency. You can go to the official website of the CTA to learn more about recourse.

You can call CTA to get more information and advice at 1(844) 769-1366.

For more information on Air Canada compensation for delayed flights you can refer to the website and give a call.

Air Canada Delayed Baggage Compensation/ Air Canada missing baggage compensation

Air Canada Delayed or damaged baggage compensation allows you to get paid for the lost or damaged baggage. The airline works efficiently to ensure that your checked baggage reaches you. If it delays the airline make sure to get it delivered within 24 hours. You can claim your lost or damaged baggage in the baggage claim area. In case you are not able to locate the checked baggage on arrival make sure to see an Air Canada agent or representative at the airport.

  • If you have filed a WorldTracer incident report and possess an incident report number (example: YULAC14356), you review or update the status of the delayed baggage with the help of the official website of World Tracer.
  • In case you have not filed an incident report after your arrival you can contact the Central Baggage without any delay at 1 844 769-BAGS (1366) for an Air Canada compensation claim. You will get a refund for the delayed, damaged, or lost baggage if you have paid pennies to check in.
  • Concerning destruction, loss, damage, or delay the liability of the airline is limited to 1288 SDR( Special Drawing Rights) per traveler. This constraint applies to almost all itineraries, including international and domestic itineraries within Canada.
  • You will get a reasonable refund or claim for interim out-of-pocket expenses after submitting the receipts through the webform EXternal Site which cannot meet the accessibility rules and guidelines with language preferences. You need to choose Baggage Issues, then Baggage and Submit Expenses. You can submit claims not later than 21 days from the date of placing the baggage at your disposal.

FAQs About Air Canada Delay Compensation

Q1. How much of a flight delay to get compensation?

The travelers are eligible for compensation in certain situations such as regulations in place and the responsibility of the airline for cancellation or delay. In general, if your flight with Air Canada is delayed beyond a certain threshold (often three hours or more), you get entitled to Air Canada compensation for delayed flights under relevant regulations or Air Canada's policies.

Q2. How long does a flight have to be delayed to get compensation?

Several factors depend on the delay of Air Canada—such as the duration of the delay, departure and arrival locations, and government rules and regulations. For example, under EU Regulation 261/2004, compensation typically applies to flights delayed by more than three hours. Travelers get Air Canada flight delay compensation based on these factors. 

Q3. Does Air Canada compensate for the delay?

You can go for an Air Canada compensation claim for flight delays and cancellations in compliance with the rules and regulations of the arrival and departure places. Travelers get affected by the cancellation and delays along with the reimbursement for all their expenses along with any assistance by the support team for rebooking. 

Q4. Can I get compensation for a 2-hour flight delay?

As per the guidelines of Air Canada based on the governing rules of the place where the flight is delayed or gets canceled, you get an Air Canada delay compensation for more than 3 hours. However, if there are certain special circumstances you can contact the airline to know more about the take of the airline on this. The representatives help you out in these situations and ask for the supporting documents also.

Q5. Why is Air Canada having so many delays?

There can be many reasons for flight delays, including air traffic control issues, weather disruptions, mechanical issues, and logistical challenges. While Air Canada strives to minimize delays through operational efficiency and maintenance, unforeseen circumstances and external factors can still impact flight schedules.

Q6. How do I report missing baggage with Air Canada?

You can proceed to report it at the Air Canada baggage services desk at the airport. Provide them with details of your flight and baggage, including your baggage claim tag. They will assist you in filing a report and initiating efforts to locate your missing baggage along with providing Air Canada missing baggage compensation.

Q7. What compensation is available for missing baggage with Air Canada?

The airline offers compensation for affordable expenses involved due to missing baggage, such as purchasing essential items and clothing. Travelers can submit receipts for eligible expenses, and Air Canada reimburses these costs within specified limits. Keep all receipts and documentation related to the missing baggage to file for Air Canada missing baggage compensation.

Q8. What should I do if my baggage is damaged upon arrival with Air Canada?

If you find that your baggage is damaged upon arrival at your destination, you should report the damage to the Air Canada baggage services desk or representative at the airport instantly. Give the details of your flight and the extent of the damage to the representative. Air Canada will guide you through the process of filing a report and assessing the damage to determine eligibility for Air Canada damaged baggage compensation.

Q9. What compensation can I expect for damaged baggage with Air Canada?

The airline provides Air Canada damaged baggage compensation for damaged baggage during transport or handling. The compensation typically covers repair costs for the damaged item or reimbursement for its depreciated value. Travelers need to provide documentation of the damage, such as snaps or repair estimates, to support the claim of compensation. Air Canada's compensation for damaged baggage is subject to certain limitations and conditions, so it's better to review the specific policies for more information.

Q10. What should I do if my Air Canada flight is cancelled?

If Air Canada cancels your flight, you should first check your flight status through Air Canada's website or contact customer service for updates. Further, move to the service desk of Air Canada or a representative at the airport to know about rebooking options and assistance. It's crucial to stay informed about your rights and entitlements regarding Air Canada Cancelled Flight Compensation.

Q11. Am I entitled to compensation if my Air Canada flight is cancelled?

There are regulations such as EU Regulation 261/2004, which travelers need to keep in mind for getting Air Canada Cancelled Flight Compensation. The compensation depends upon the factors such as the reason for canceling and the regulations of the government. It is better to know about the policies of compensation for canceled flights by the airline to claim the compensation as per policies. You can contact the airline representative in this regard.

Q12. How much compensation can I expect for a cancelled Air Canada flight?

The amount of Air Canada Cancelled Flight Compensation varies based on the factors such as the cause of the cancelation, the time of the delay caused by the flight cancelation, and applicable regulations. Compensation amounts range from reimbursement of expenses to fixed compensation per traveler, as outlined by the policies of Air Canada or relevant regulations. Travelers should know about the policies by themselves with the specific criteria and compensation amounts that apply to their situation.

Q13. How do I claim compensation for a cancelled Air Canada flight?

To get Air Canada Cancelled Flight Compensation claimed for a cancelled Air Canada flight, travelers need to follow the procedures of the airline for submitting the claim of compensation. This usually involves providing canceled flight details, including the flight date, flight number, and booking information, along with any relevant documentation such as receipts for the expenses made due to the flight cancellation. Air Canada customer service representatives can guide the compensation claim process and help and guide travelers in submitting their claims efficiently.